Mobivend Support
CS Login

How can we help you today?

Choose from the options below to raise a complaint, report a machine issue, or track your existing request.

💰

Request a Refund

Money deducted but no product? Or received a damaged / wrong product? Raise a refund request.

🚨

Report a Machine Issue

Machine not working properly? Report it to our operations team.

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Check Ticket Status

Already raised a ticket? Track your refund status using your ticket ID or submission date.

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💰 Request a Refund

Did the machine dispense a product?

Your answer helps us route your complaint correctly and process your refund faster.

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💰 Refund Request — Vend Failure

1A — Machine did not dispense

Please select a complaint type.
📷

Tap to upload screenshot of your transaction

JPG, PNG or PDF · Max 5MB

Please upload a transaction screenshot.
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Please select the date of your transaction.
If available, find this in your payment app's transaction history.
Enter a valid 10-digit mobile number.
Enter a valid email address with @.
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💰 Refund Request — Product Issue

1B — Product received but issue reported

Please select a complaint type.
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Sa
Please select the date of your transaction.
If available, find this in your payment app's transaction history.
📷

Tap to upload screenshot of your transaction

JPG, PNG or PDF · Max 5MB

Please upload a transaction screenshot.
Enter a valid 10-digit mobile number.
Enter a valid email address with @.
←

🚨 Report a Machine Issue

Machine issue report

Please select an issue type.
Enter the name/location of the vending machine.
Please enter the machine location.
Enter a valid 10-digit mobile number.
Enter a valid email address with @.
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🔍 Check Ticket Status

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Mo
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Sa
Please select your submission date.
Please enter your mobile number or email.
😕

No Ticket Found

We couldn't find a ticket matching these details.
Please double-check and try again, or raise a new request.